REGULATIONS
REGULATIONS
Regulations of online store
Introductory provisions
with registered office in Warsaw, at ALEJA GEN. ANTONIEGO CHRUŚCIELA "MONTERA", no. 88A, location, code 04-412, entered in the National Court Register by the District Court, Commercial Division of the National Court Register under number KRS 0000897323, with a share capital of 5000 PLN, NIP 9522215738, REGON 388794479
version for consumers and businesses
These Terms and Conditions are addressed both to consumers and businesses using the Shop and defines the principles of use of the Online Store and the principles and procedures for the conclusion of Remote Sales Agreements with the Customer through the Store.
version for those selling to consumers
B 2nd These Terms and Conditions are addressed to Consumers and defines the principles and procedure for the conclusion of a Distance Sales Agreement with the Consumer via the Shop.
version for those making sales to entrepreneurs
These Terms and Conditions are addressed to entrepreneurs and defines the principles and procedures for the conclusion of a Sales Agreement with the Entrepreneur through the Store.
2 Definitions
Consumer - a natural person concluding a contract with the Seller through the Store, whose object is not directly related to his/her business or professional activity.
version for limited liability companies and joint stock companies
2.
Seller - NORDNEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Ltd.
with registered office in Warsaw at Etiudy Rewolucjnej 3 /8, apartment, code 02-643, entered into the National Court Register by the District Court, Commercial Division of the National Court Register under number KRS 0000897323, with share capital of 5000 PLN, NIP 9522215738, REGON 388794479
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person but to which a separate act grants legal capacity,
conducting business on its own behalf, which uses the Store.
Store - Internet store operated by the Seller at the following address
Internet address https://sadhu.pl.
Distance contract - contract concluded with the Customer within the
organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract.
Rules - these rules of the Store.
Order - Customer's declaration of will made by means of an Order Form
Order Form and aiming directly at concluding a Product Sales Agreement
or Products with the Seller.
Account - client's account in the Shop, where the data given by the
Customer and information about orders placed by him in the Store.
Registration form - a form available in the Store, allowing the creation of an
Account.
Order form - interactive form available in the Store that enables the placement of an Order, in particular by adding Products to a Basket and determining the terms of a Sales Agreement, including the method of delivery and payment.
Basket - an element of the Store's software in which the Products selected by the Customer for purchase are visible, as well as the possibility of determining and modifying the Order's data, in particular the quantity of products.
Product - a movable item available in the Store / service which is the subject of a Sales Agreement between the Client and the Seller.
Sales Agreement - a contract of sale of a Product concluded or concluded between the Client and Seller via the Internet Shop. The Sales Agreement is also understood - depending on the characteristics of the Product - as the agreement for the provision of services and contract for specific work.
3
Contact with the Shop
The Seller's address: Etiudy Rewolucjnej 3 /8, 02-643, Warsaw
Seller's e-mail address: nordnex@gmail.com
Seller's phone number: +48 512 577 048
Seller's bank account number: 80 1020 1026 0000 1402 0470 7578
The Client may communicate with the Seller using the addresses and telephone numbers
telephone numbers given in this paragraph.
The Client may communicate with the Seller by phone between 10 am and 6 pm from Monday to Friday
§4 Wymagania techniczne
Do korzystania ze Sklepu, w tym przeglądania asortymentu Sklepu oraz składania zamówień na Produkty, niezbędne są:
urządzenie końcowe z dostępem do sieci Internet
aktywne konto poczty elektronicznej (e-mail),
włączona obsługa plików cookies
The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
The period specified in paragraph 1 starts from the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of an Agreement that involves multiple Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of an Agreement that involves the regular supply of Products for a fixed period (subscription), the period indicated in paragraph 1 runs from taking possession of the first of the items.
The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To keep the deadline for withdrawal from the Agreement it is sufficient for the Consumer to send a statement before the deadline.
version for stores where the buyer may send a statement of withdrawal from the contract in any way
The statement can be sent by traditional mail, fax or electronically by sending a statement to the e-mail address of the Seller or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement can also be submitted on the form, the template of which is attached as Appendix 1 to these Regulations and Appendix to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
The right to withdraw from an agreement concluded remotely does not apply to the Consumer in relation to the Agreement:
in which the object of supply is a thing not prefabricated, manufactured to the Consumer's specification or used to meet his individualized needs,
in which the subject matter of the performance is the thing supplied in a sealed package that after opening the package cannot be returned for health protection or hygiene reasons, if the package has been opened after delivery,
in which the subject of the supply is a perishable item or an item with a short shelf life,
for provision of services, if the Seller has fully performed the service with the express consent of the Consumer who was informed before the provision was made, that after the Seller's performance of the service he will lose the right to withdraw from the Agreement,
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not exercise control, and which may occur before the end of the deadline for withdrawal from the Agreement,
in which the subject of the performance are things that after the delivery, due to their nature, are inseparably connected with other things,
in which the subject of the performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, and the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,
in which the subject of the supply are sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery,
for supply of newspapers, periodicals or magazines, except for a subscription agreement,
for the supply of digital content that is not recorded on a tangible medium, if the provision of services has begun with the express consent of the Consumer before the end of the deadline for withdrawal from the contract and after informing him by the Seller of the loss of the right to withdraw from the Agreement,
§ 11 Complaints and warranty 1.
The Sales Agreement applies to new Products.
version for stores selling used products
The Sales Agreement applies to used Products. On the Store's website, in detail
The Seller is obliged to deliver to the Customer things free from defects.
In case of defects in goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
The complaint should be submitted in writing or electronically to the addresses given in these Terms and Conditions to the Seller.
It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including date) of its occurrence, the data of the Customer submitting the complaint, and the Customer's request in connection with the defect of goods.
The Seller shall respond to the complaint immediately, no later than within 14 days, and if the Seller fails to do so within this period, it shall be deemed that the Customer's request is justified.
Goods returned under the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
§ 12
Detailed information about the possibility of out-of-court complaint handling and claim investigation procedures used by the Consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of out-of-court ways to handle complaints and pursue claims:
and
The Consumer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) with a request to resolve a dispute arising from the Agreement concluded with the Seller.
The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller.
The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of the county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Association of Polish Consumers).
§ 12
Personal data in the Online Store
The Seller is the administrator of personal data of Customers collected via the Online Shop.
Personal data of Customers collected by the administrator via the Online Store are collected for the purpose of Sales Agreement execution, and if the Customer agrees - also for marketing purposes.
Recipients of the personal data of the Clients of the Internet Shop can be:
In case of a Customer, who uses the delivery method in the Internet Shop by mail or by courier, the Administrator makes the collected personal data of the Customer available to a chosen carrier or agent, who executes the
parcels on behalf of the Administrator.
In case of a Customer who uses the online store payment method
payment method, the Administrator shall make available the collected personal data of the Customer to a chosen entity handling the aforementioned payments in the Internet Shop.
The Customer has the right to access his/her data and correct them.
Providing personal data is voluntary, although failure to provide the personal data specified in the Terms and Conditions necessary to conclude a Sales Agreement
Agreement is not possible.
13 Final provisions
Contracts concluded through the Online Store are concluded in Polish.
Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in laws, changes in methods of payment and delivery - to the extent that these changes affect the implementation of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
In matters not covered by these Terms and Conditions generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on providing services by electronic means; Act on consumer rights, Act on personal data protection.
The customer has the right to use out-of-court complaint and claim procedures. For this purpose, he can submit a complaint through the EU online platform ODR available at: http://ec.europa.eu/consumers/odr/.
Regulations of online store
Introductory provisions
- SADHU.pl online store, available at
with registered office in Warsaw, at ALEJA GEN. ANTONIEGO CHRUŚCIELA "MONTERA", no. 88A, location, code 04-412, entered in the National Court Register by the District Court, Commercial Division of the National Court Register under number KRS 0000897323, with a share capital of 5000 PLN, NIP 9522215738, REGON 388794479
version for consumers and businesses
These Terms and Conditions are addressed both to consumers and businesses using the Shop and defines the principles of use of the Online Store and the principles and procedures for the conclusion of Remote Sales Agreements with the Customer through the Store.
version for those selling to consumers
B 2nd These Terms and Conditions are addressed to Consumers and defines the principles and procedure for the conclusion of a Distance Sales Agreement with the Consumer via the Shop.
version for those making sales to entrepreneurs
These Terms and Conditions are addressed to entrepreneurs and defines the principles and procedures for the conclusion of a Sales Agreement with the Entrepreneur through the Store.
2 Definitions
Consumer - a natural person concluding a contract with the Seller through the Store, whose object is not directly related to his/her business or professional activity.
version for limited liability companies and joint stock companies
2.
Seller - NORDNEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Ltd.
with registered office in Warsaw at Etiudy Rewolucjnej 3 /8, apartment, code 02-643, entered into the National Court Register by the District Court, Commercial Division of the National Court Register under number KRS 0000897323, with share capital of 5000 PLN, NIP 9522215738, REGON 388794479
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person but to which a separate act grants legal capacity,
conducting business on its own behalf, which uses the Store.
Store - Internet store operated by the Seller at the following address
Internet address https://sadhu.pl.
Distance contract - contract concluded with the Customer within the
organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract.
Rules - these rules of the Store.
Order - Customer's declaration of will made by means of an Order Form
Order Form and aiming directly at concluding a Product Sales Agreement
or Products with the Seller.
Account - client's account in the Shop, where the data given by the
Customer and information about orders placed by him in the Store.
Registration form - a form available in the Store, allowing the creation of an
Account.
Order form - interactive form available in the Store that enables the placement of an Order, in particular by adding Products to a Basket and determining the terms of a Sales Agreement, including the method of delivery and payment.
Basket - an element of the Store's software in which the Products selected by the Customer for purchase are visible, as well as the possibility of determining and modifying the Order's data, in particular the quantity of products.
Product - a movable item available in the Store / service which is the subject of a Sales Agreement between the Client and the Seller.
Sales Agreement - a contract of sale of a Product concluded or concluded between the Client and Seller via the Internet Shop. The Sales Agreement is also understood - depending on the characteristics of the Product - as the agreement for the provision of services and contract for specific work.
3
Contact with the Shop
The Seller's address: Etiudy Rewolucjnej 3 /8, 02-643, Warsaw
Seller's e-mail address: nordnex@gmail.com
Seller's phone number: +48 512 577 048
Seller's bank account number: 80 1020 1026 0000 1402 0470 7578
The Client may communicate with the Seller using the addresses and telephone numbers
telephone numbers given in this paragraph.
The Client may communicate with the Seller by phone between 10 am and 6 pm from Monday to Friday
Do korzystania ze Sklepu, w tym przeglądania asortymentu Sklepu oraz składania zamówień na Produkty, niezbędne są:
aktywne konto poczty elektronicznej (e-mail),
- zainstalowany program FlashPlayer.
- §5 General information
Seller to the fullest extent permitted by law is not responsible for malfunctions, including interruptions in Store operations caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Client's technical infrastructure.
Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by
providing the necessary personal and address information to allow the Order to be processed without creating an Account.
version for stores selling in zlotys
Prices given in the Store are given in Polish zloty and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the product and the cost of delivery (including fees for transport, delivery and postal services), of which the Customer is informed on the Store's website when placing an Order, including at the moment of expressing his or her will to be bound by a Sales Agreement.
In the case of a Contract covering subscription or provision of services for an indefinite period of time, the final (final) price shall be the total price including all payments for the settlement period.
If the nature of the subject matter of the Contract does not make it reasonably possible to calculate the final (final) price in advance, information about how the price will be calculated, as well as fees for transport, delivery, postal services and other costs, shall be given in the Shop in the Product description.
§6 Creating an Account in the Store
To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data
First name Last name
- e-mail
- password
Setting up an Account in the Store is free.
Logging into an account is done by giving the login and password established in the
Registration form.
The client has the opportunity at any time, without giving any reason and without incurring
delete the Account by sending an appropriate request to the Seller, particularly by e-mail or in writing to the addresses given in § 3.
§7
Rules of placing an Order
In order to place an Order it is necessary:
log in to the Store (optionally);
select the Product which is the subject of the Order and then click the "Add to basket" button.
basket" button (or equivalent);
log in or use the possibility of placing an Order without registration;
if the option of submitting the Order without registration has been selected - fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery)
Product), enter the data for the invoice, if different from the data of the recipient of the Order,
click the button "Order and pay"/"Order and pay" and
confirm the order by clicking on the link sent in the e-mail,
choose one of the available payment methods and depending on the payment method,
pay for the order within a specified period of time, subject to §8.3.
§8
Offered delivery and payment methods
The Client can use the following methods of delivery or collection of the ordered Product:
Parcel Post,
Courier delivery,
Personal collection available at the following address: Ul. Jana Pawla Woronicza 78/150, 02-640, Warsaw
The customer can use the following payment methods:
Payment by bank transfer to the account of the Seller
Electronic payment
Payment by credit card.
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
9
Performance of the contract of sale
Conclusion of a Sales Agreement between the Customer and the Seller takes place after prior submission of the Order by the Customer using the Order Form at the Online Store in accordance with § 7 of the Terms and Conditions.
After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending by the Seller to the Customer the appropriate e-mail message to the e-mail address given during the placement of the Order, which includes at least statements of the Seller about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. At the moment of receipt by the Client of the above e-mail message, the Sales Agreement between the Client and the Seller is concluded.
The start of the Product delivery period to the Client is counted as follows:
from the date of crediting the Seller's bank account.
In the case of choosing personal collection of the Product by the Client, the Product will be ready for collection by the Client on the date specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer's e-mail address given during placing the Order.
The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
The period specified in paragraph 1 starts from the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of an Agreement that involves multiple Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of an Agreement that involves the regular supply of Products for a fixed period (subscription), the period indicated in paragraph 1 runs from taking possession of the first of the items.
The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To keep the deadline for withdrawal from the Agreement it is sufficient for the Consumer to send a statement before the deadline.
version for stores where the buyer may send a statement of withdrawal from the contract in any way
The statement can be sent by traditional mail, fax or electronically by sending a statement to the e-mail address of the Seller or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement can also be submitted on the form, the template of which is attached as Appendix 1 to these Regulations and Appendix to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
The right to withdraw from an agreement concluded remotely does not apply to the Consumer in relation to the Agreement:
in which the object of supply is a thing not prefabricated, manufactured to the Consumer's specification or used to meet his individualized needs,
in which the subject matter of the performance is the thing supplied in a sealed package that after opening the package cannot be returned for health protection or hygiene reasons, if the package has been opened after delivery,
in which the subject of the supply is a perishable item or an item with a short shelf life,
for provision of services, if the Seller has fully performed the service with the express consent of the Consumer who was informed before the provision was made, that after the Seller's performance of the service he will lose the right to withdraw from the Agreement,
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not exercise control, and which may occur before the end of the deadline for withdrawal from the Agreement,
in which the subject of the performance are things that after the delivery, due to their nature, are inseparably connected with other things,
in which the subject of the performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, and the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,
in which the subject of the supply are sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery,
for supply of newspapers, periodicals or magazines, except for a subscription agreement,
for the supply of digital content that is not recorded on a tangible medium, if the provision of services has begun with the express consent of the Consumer before the end of the deadline for withdrawal from the contract and after informing him by the Seller of the loss of the right to withdraw from the Agreement,
§ 11 Complaints and warranty 1.
The Sales Agreement applies to new Products.
version for stores selling used products
The Sales Agreement applies to used Products. On the Store's website, in detail
The Seller is obliged to deliver to the Customer things free from defects.
In case of defects in goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
The complaint should be submitted in writing or electronically to the addresses given in these Terms and Conditions to the Seller.
It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including date) of its occurrence, the data of the Customer submitting the complaint, and the Customer's request in connection with the defect of goods.
The Seller shall respond to the complaint immediately, no later than within 14 days, and if the Seller fails to do so within this period, it shall be deemed that the Customer's request is justified.
Goods returned under the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
§ 12
Detailed information about the possibility of out-of-court complaint handling and claim investigation procedures used by the Consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of out-of-court ways to handle complaints and pursue claims:
and
The Consumer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) with a request to resolve a dispute arising from the Agreement concluded with the Seller.
The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller.
The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of the county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Association of Polish Consumers).
§ 12
Personal data in the Online Store
The Seller is the administrator of personal data of Customers collected via the Online Shop.
Personal data of Customers collected by the administrator via the Online Store are collected for the purpose of Sales Agreement execution, and if the Customer agrees - also for marketing purposes.
Recipients of the personal data of the Clients of the Internet Shop can be:
In case of a Customer, who uses the delivery method in the Internet Shop by mail or by courier, the Administrator makes the collected personal data of the Customer available to a chosen carrier or agent, who executes the
parcels on behalf of the Administrator.
In case of a Customer who uses the online store payment method
payment method, the Administrator shall make available the collected personal data of the Customer to a chosen entity handling the aforementioned payments in the Internet Shop.
The Customer has the right to access his/her data and correct them.
Providing personal data is voluntary, although failure to provide the personal data specified in the Terms and Conditions necessary to conclude a Sales Agreement
Agreement is not possible.
13 Final provisions
Contracts concluded through the Online Store are concluded in Polish.
Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in laws, changes in methods of payment and delivery - to the extent that these changes affect the implementation of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
In matters not covered by these Terms and Conditions generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on providing services by electronic means; Act on consumer rights, Act on personal data protection.
The customer has the right to use out-of-court complaint and claim procedures. For this purpose, he can submit a complaint through the EU online platform ODR available at: http://ec.europa.eu/consumers/odr/.